Fees and Commissions

Imaginattio is an exclusive marketplace only for artists in which we totally trust in their talent. You only pay when you sell: you can register, open your store, list all the products you want and use the tools that we give you completely free.

How does our Payments system work?

Our Payments system works through Stripe (a secure international online payment platform). This allows your buyers to make purchases with credit and debit cards worldwide in a fast, secure and cheap way.

When you have a sale, Imaginattio will retain the money until the order is completed, so that our team can manage any incident that may arise. Any order is completed when our team confirms that the product has reached the buyer in optimal conditions. In this way, if there was any incident and the money had to be returned to the client, our team would return the money to the buyer.

In the case of our team does not obtain an answer from the buyer regarding the status of the order placed, we will consider it as completed once 5 working days have passed since the national shipment occurred, and 12 working days in the case of shipments international.

Between the 1st and the 15th of each month, the money from your completed sales of the previous month will be paid into your bank account, after discounting our sales rates and the cost of managing money movements. The amount of the noncompleted sales will be paid in the month after they become completed.

What is necessary to sell on Imaginattio?

To sell in Imaginattio it is necessary first to fill an application from “Open your studio” so that our team of experts can verify that you are an artisan or artist that design and create its own products. This policy is intended to guarantee that only handmade products are sold on Imaginattio.

Once your application is accepted, you will be requested to provide your personal information to link the bank account where you want to receive the money from the sales of your business to the payments platform: Name and surname, postal address and the identification number of your country. Stripe will keep this data safely.

We accept bank accounts from the following countries: : Germany, Australia, Austria, Brazil, Belgium, Canada, Denmark, Spain, United States, Finland, France, Hong Kong, Ireland, Italy, Japan, Luxembourg, Mexico, Norway, New Zealand, Countries Netherlands, Portugal, United Kingdom, Singapore, Sweden and Switzerland.

Unfortunately, those sellers who do not have a bank account in any of the mentioned countries will not be able to sell in Imaginattio.

Our transaction fees

For each product you sell, Imaginattio will charge a fee of 12% (taxes included) over the final price of the product + € 0.25. The shipping costs are excluded of this fee.

Payment process

On Imaginattio we process all payments made from anywhere in the world, thanks to Stripe's encryption technology.

On Imaginattio we value your comfort very much. We want you to dedicate yourself to what you do best: create. Because of this, between the 1st and the 15th of each month, we will proceed to send directly to your bank account the amount of money of all sales made during the previous month. The amount you will receive is free of fees.

The fees for the payment process is € 2.40. It will be deducted once from the total of your registered sales during the month that you made at least one order. If you do not have sales for a month, you will not have to pay this fee.